Part Time Administrator - West Suffolk

Bury St Edmunds, West Suffolk

Salary:

20 Hours per week

 

Westerleigh Group is one of the leading providers of Cemeteries and Crematoria in the UK and we have a unique and interesting opportunity at our facility in Bury St Edmunds.

Our Company vision is to ensure every funeral service is regarded as a major event and receives the same priority as if it was for a member of one’s own family or a civic or national dignitary.

We specialise in providing well maintained, clean and comforting environments for mourners, clergy, funeral directors and staff, both within and outside the building. This includes landscaping the grounds to ensure that a natural and beautiful setting is provided throughout the year.

The Position

We are looking for a highly motivated individual with excellent customer service skills, and good IT skills (including use of MS Office) to join our dedicated team.

Duties to include: Office administration and helping bereaved families to choose a memorial.

The successful applicant will be a flexible, well-motivated self-starter who possesses excellent communication skills, and a commitment to providing the highest level of service to the bereaved.

 

The Person -

The ideal candidate will have/be:

  • A good standard of education including a sound knowledge of Mathematics and English.

  • A caring and sympathetic nature to deal with the bereaved at a sensitive time.

  • A polite and pleasant telephone manner.

  • Experience of retail sales accompanied by excellent customer service skills.

  • A good knowledge of Windows based computer systems to ensure that all information is entered correctly on Epitaph (in-house system) for the proper recording of funeral and memorial details.

  • Ability to communicate effectively in a sensitive, compassionate and confidential manner with the public, funeral directors and clergy, in person or on the telephone.

  • A flexible and approachable attitude to the needs of the public.

  • A flexible approach to team working hours.

  • An ability to work within a team to ensure that high standards of care are achieved.

     

     

Please email Human Resources Department for further details and an application form. 
HR@westerleighgroup.co.uk

Closing Date: Sunday, 4 February 2018